Privacy Policy

This Privacy Policy describes what data SnapEX (snapex.pro, Telegram bot, and related services) processes and why.

1. General

1.1. By using the Service, you agree to this Policy. If you do not agree, do not use the Service.

1.2. A standard exchange does not require passport, selfie, or other KYC documents. SnapEX does not collect such data for normal exchanges.

2. Data we process

2.1. Exchange order data

  • cryptocurrency wallet addresses (payout and refund);
  • memo, tag, payment ID — if you provide them;
  • amounts, assets, networks, rate, and order status;
  • unique order ID;
  • optional email for status notifications;
  • transaction hashes (TXID) and technical route parameters.

2.2. Website usage data

  • IP address, browser type, language, referrer, request timestamps;
  • Laravel session cookies (session ID, CSRF protection);
  • affiliate program cookies (if you arrived via a referral link);
  • support chat cookie/token (to continue a conversation);

2.3. Telegram bot data

  • Telegram user ID, display name/username — to process orders and bot support;
  • content of messages you send to the bot or operator.

2.4. Partner and merchant data

  • email, password (hashed), API settings, exchange and payout statistics;
  • API request logs (as needed for security and debugging).

2.5. Data you voluntarily provide

  • name, contact, and idea text — when submitting the “Idea for a reward” form;
  • any information you include when contacting support.

3. Purposes

  • creating and executing exchange orders;
  • status notifications (email, Telegram, order page);
  • user support and dispute handling;
  • affiliate rewards and merchant API;
  • abuse, fraud, and incident prevention;
  • traffic analytics and service improvement;
  • compliance with law where applicable.

4. Legal bases

4.1. Processing is necessary to perform the contract (offer), based on your consent (optional email, support messages), legitimate interests (security, analytics), or legal obligations.

5. Third parties

5.1. Data may be shared with:

  • exchange and liquidity providers required to fulfill orders;
  • Telegram (when using the bot);
  • email/SMS providers (if notifications are enabled);
  • hosting providers and contractors processing data on SnapEX’s behalf.

5.2. We do not sell personal data. Disclosure to authorities only where legally required.

6. Retention and security

6.1. Order data is kept as long as needed to complete the exchange, maintain records, and handle inquiries, then may be anonymized or deleted.

6.2. We use organizational and technical safeguards (access control, HTTPS, password hashing). Absolute security on the internet cannot be guaranteed.

7. Your rights

7.1. You may request access, correction, or deletion where this does not conflict with order execution or law. Contact support with your order ID or partner email.

7.2. You may disable cookies in your browser; some features (session, chat) may stop working.

8. Cross-border transfer

8.1. Infrastructure and exchange providers may be located outside your country. By using the Service, you consent to such transfer as necessary for operation.

9. Changes

9.1. This Policy may be updated. The current version is published on this page.

10. Contact

10.1. Privacy questions: Telegram — SnapEX administration.

10.2. Related documents: Public Offer, User Agreement.