This policy describes the procedure for processing exchange transactions related to AML checks, as well as the service’s approach to KYC verification of clients.
The service does not block clients’ funds based on AML check results and does not require KYC verification for standard exchange transactions.
If a transaction does not meet the internal acceptable risk criteria, the exchange is not processed, and the funds are returned to the sender’s wallet.
AML Check
For internal security purposes, incoming transactions may be subject to an AML check to assess their risk level.
The AML check is used only to determine whether the exchange transaction can be processed. The AML check is not a basis for withholding client funds, freezing assets, or requiring KYC verification.
If the risk level is within acceptable limits, the order is processed as usual.
If the risk level exceeds the acceptable threshold, the exchange is not processed, and the funds are returned to the sender.
KYC Verification
The service does not require clients to complete KYC verification.
We do not request passport details, photos of documents, selfies, video confirmations, bank statements, proof of source of funds, or other personal materials.
The client may complete an exchange without submitting personal documents or undergoing identity verification.
Refund Procedure
If the acceptable AML risk level is exceeded:
funds are not blocked;
funds are not withheld by the service;
KYC verification is not requested;
documents are not required from the client;
the exchange service fee is not withheld;
the refund is made to the sender’s wallet.
The refund is made in full, except for any possible blockchain network fee if such a fee is required to send the return transaction.
Service Operating Principle
The service follows a transparent transaction processing procedure: if the exchange can be completed, the order is processed as usual. If the exchange cannot be completed due to the acceptable AML risk level being exceeded, the funds are returned to the sender without blocking and without requesting documents.
This approach allows the service to comply with internal security requirements while preventing unjustified withholding of clients’ funds.