This document is a public offer of SnapEX (snapex.pro, the “Service”) and sets the terms for automated digital asset exchange.
1. General
1.1. The Service exchanges cryptocurrencies and other digital assets between networks and assets available in the interface at the time an order is created.
1.2. Creating an exchange order on the website or in the SnapEX Telegram bot constitutes full acceptance of this offer.
1.3. The offer is publicly available and may be updated unilaterally. The current version takes effect when published on the website.
1.4. A standard exchange does not require registration. Website, bot, and partner service rules are in the User Agreement.
2. Subject matter
2.1. The Service receives a digital asset in one network/asset and sends a digital asset in another network/asset according to the order parameters.
2.2. Rate, send/receive amounts, minimum and maximum limits, fees, and route availability are shown in the interface before the order is created and on the order page. The quote screen is the primary source of conditions for a specific exchange.
2.3. The Service is not a bank, broker, investment adviser, or custodian. Information on the site is not financial, tax, or legal advice.
3. Exchange process
3.1. The client selects an asset pair, provides a payout address (and, if required, a refund address, memo/tag, and optional email for notifications), and creates an order.
3.2. After the order is created, deposit details are issued. The client must send funds on the exact network shown, to the specified address, for the specified amount, within the payment window shown on the order page.
3.3. If the deposit is not received within that window, the order may be cancelled or recalculated at the current rate depending on status and route rules.
3.4. The exchange is deemed completed after payout is sent to the client’s address and the required blockchain confirmations are reached.
3.5. Settlement times depend on network load, node policies, and external liquidity providers. The Service does not control blockchain confirmation speed.
3.6. The exchange route may be executed via a decentralized exchange (DEX) and/or external liquidity providers. By creating an order, the client accepts this method of execution.
4. Client obligations
4.1. Provide correct details: address, network, memo/tag (if required), and amount.
4.2. Send funds only from accounts/wallets the client is legally entitled to use.
4.3. Warrant that funds are not derived from unlawful activity and that use of the Service complies with applicable law in the client’s jurisdiction.
4.4. Contact support promptly in case of transfer errors, partial deposits, or payout delays, citing the order ID.
5. Refunds and disputes
5.1. If the client provides an incorrect address, network, or memo/tag, the Service is not liable for loss of funds. Refunds are only possible where technically feasible and at the Service’s discretion; network fees are deducted.
5.2. If a different amount is received than requested, the Service may recalculate the exchange on the amount actually received or pause the operation until the client contacts support.
5.3. Refunds (full or partial) upon route cancellation, execution errors, or provider rules are sent to the refund address if provided, or as agreed with support. Timing and feasibility depend on blockchain status.
5.4. The client must report issues within a reasonable time after discovery. Long delays may complicate recovery.
6. Checks and restrictions
6.1. A standard SnapEX exchange does not require passport upload or KYC.
6.2. SnapEX does not hold an already received deposit pending AML/KYC checks as part of a normal exchange.
6.3. The Service may refuse service, suspend, or cancel an order without stating reasons if there are grounds to suspect unlawful use, fraud, abuse, or technical inability to execute. If a deposit was already received, funds are returned to the sender's wallet (the address from which the transfer was made), where technically possible, minus network fees.
6.4. If execution is impossible, the Service will seek to return funds minus network fees where technically possible.
7. Liability
7.1. The Service is not liable for losses due to client input errors, wrong network selection, use of smart contracts where a plain transfer is required, or actions of third parties (exchanges, wallets, network providers).
7.2. The Service does not guarantee uninterrupted operation of the site, bot, or external APIs; maintenance and provider outages may affect timing.
7.3. Aggregate liability is limited to the amount of the relevant order unless mandatory law provides otherwise.
7.4. The Service is not responsible for the AML status of assets and does not guarantee that third parties (exchanges, banks, wallets, or other services) will accept them.
8. Force majeure
8.1. Parties are excused for failure to perform due to force majeure: blockchain failures, forks, network attacks, regulatory action, connectivity outages, provider force majeure, and other events beyond reasonable control of the Service.
9. Personal data
9.1. Data processing related to orders is governed by the Privacy Policy.
10. Support
10.1. For order and dispute questions: Telegram — SnapEX administration.